• NEWS

BLACK FRIDAY PROMOTION!

GET OUR AMAZING DEALS NOW!

*Valid until monday 30-11


ONLINE ORDERING NOW AVAILABLE VIA OUR WEBSHOP

We are excited to announce that you are now able to order your products online via our webshop.

* Please contact us or register your intent to use the online Webshop and our Customer Care team will send through the login details and information on HOW TO place orders

REGISTER NOW

Holiday Opening Hours

It’s been great to see many of you reopen your doors and welcome guests back to the travel and accommodation industry over the last few months!

We are continuing to observe a sharp increase in orders and freight volumes and would like to remind you that our business along with the transport industry are operating within COVID-19 restrictions.

Our distribution centers are adhering to capacity restrictions and increased safety and hygiene practices there will be slight delays to our usual business operations.

Transit times for all carriers may be impacted due to the advent of COVID-19 safety measures, additional network congestion and border access controls, with carriers doing their utmost to maintain service under the most difficult and constantly changing circumstances.

In the lead up to Christmas please be advised of our closure dates outlined below and ensure that you order well in advance to ensure sufficient time for us to prepare your order and dispatch your goods:


  • Monday December 21st Last day of orders/dispatch. Effectively we would need the orders in the days leading up to this – same day order placement and dispatch is not possible.
  • Tuesday 22nd Office/DC Closes
  • Monday 4th January 2021 Office/DC reopen for business



4th August 2020

Following the recent announcements made by the Victorian Government, we wanted to let you know as quickly as possible what this means for International Hotel Supply Company
and domestic logistics services in general based in Melbourne.

Yesterday afternoon, Premier Daniel Andrews announced major changes which will apply to most industries within Victoria, many of which will be in force from midnight
on Wednesday 5 August 2020 for a period of six weeks.

Businesses classified as 'Essential' including supermarkets, grocery stores, bottle shops, pharmacies, petrol stations, banks, newsagencies and post offices will continue to operate in Victoria.
Sadly, there will be a substantial number of Victorian businesses within the retail and administration sectors, as well as some manufacturing operations that will need to close this week.
Victorian businesses that are permitted to continue operating, in many cases will do so under significantly 'Modified' conditions.

Our business falls under this 'Modified' category whereby we need to operate at 2/3 capacity or less and implement a high-risk COVID safe plan.
I can also confirm that transport and logistics services will continue to execute final mile deliveries including cross-border where applicable.

As a result of these mandatory modifications to our business you may see some minor delays in order processing, fulfillment and delivery etc but ultimately the service we provide you
will remain unchanged during this period. In addition to this we do have an established national distribution network to support you should restrictions further escalate beyond current measures.

The good news is we have been proactive in this area and many if not all of these requirements have already been implemented into our business during the first “wave,”
so that we can continue to service & supply essential operations such as Hospitals, Quarantine Hotels and Accommodation that supports many of the essential workers
from Healthcare, ADF and other important COVID response workers temporarily based in Melbourne & Victoria.

Since March which have rapidly deployed additional products in our “Clean and Safe” portfolio and now have a full range of PPE and Cleaning & Hygiene Essentials,
please check out our website to review the updated range

Our team has been working remotely wherever possible since early April 2020 and will continue to do so until further notice.
We are working closely with our logistics partners to determine any additional impacts to their operations and delivery services as a result of these announcements –
You can expect that we will be communicating with you and your team regularly with updates as they come to hand.

These are very challenging times for Victorians and the broader Australian community.
You can be assured that here at International Hotel Supply Company we are working every day to support and help you in every way we can.

Please do not hesitate to get in touch with our Customer Care team or give me a call personally on 0417 111 704 if you would like to discuss further the specific impacts to your business.

I wish you, your loved ones and fellow colleagues a safe passage through this difficult period.

Thank you,
David Wright

ORDER NOW YOUR HAND SANITIZER

Antibacterial Hand Sanitizer 310ml
20/carton
Unit price=$3.68 ex gst
Carton price=$73.60 ex gst

Antibacterial Hand Sanitizer 30ml
200/carton
Unit price=$1.50 ex gst
Carton price=$300 ex gst

Order Minimum: Each product must be ordered by carton quantity
Delivery: Available from 01 May, 2020
Freight: Normal freight rates apply
Terms: 50% Deposit required to secure order, balance to be paid on delivery
Availability: Limited stock available

ORDER BY EMAIL OR PHONE:
ausupport@internationalhotel.com or +613 9580 9977

WE ARE ALL IN THIS TOGETHER

March 2020
Dear Valued Customer,

At International Hotel Supply Company, the trust you place in us is not something we take for granted. That’s why, as we continue to assess the impact of COVID-19 on our business, our nationwide distribution centres remain fully operational and are actively shipping available products. In this work, we are adhering to all government guidelines to curb the spread of COVID-19 and help ensure the safety of our employees, your staff and guests, and the public at large. Be aware our delivery capacity may be impacted by further government-imposed restrictions and driver availability. Our commitment is to be accessible and available to you during this unprecedented period in the life of our industry.

As part of this promise, we will keep you informed of the actions we’re taking to alleviate inventory issues in the coming days and weeks. Currently, demand is still far outpacing supply for certain cleaning supplies and personal protection products such as hand sanitizers, masks and toilet paper. We are working closely with our suppliers to replenish these types of items as quickly as possible, but we do expect inventory volatility in this product category to continue.

At this time, we understand it’s vital to keep track of product inventory and pending orders. and we will be contacting any customer with a backorder before dispatching the goods.

Should your business be closing during this time or you need to change/cancel an order please contact us as soon as possible, our knowledgeable Customer Care team is here to help.

Call us at +613 9580 9977
Email us at ausupport@internationalhotel.com
Visit us at https://internationalhotelsupply.com.au/products/

Thank you for your patience and partnership. Through close collaboration we will effectively navigate this crisis and, together, set the course for our future success. We will continue to provide you with updates, and we will continue to be a partner you can count on.

Warm regards,
David Wright